Shipping information
FREE SHIPPING
Shipping is free for orders over $60.00 when shipping US ground.
Shipping Methods and Costs
FragranceUP.com uses UPS to offer the following shipping options:
Ground: Standard Service via UPS/USPS Ground costs $4.99 and will usually arrive in 4-7 business days, excluding holidays.
Express Shipping: Priority Service via USPS Priority or UPS 3 Day Select costs $9.99 and will arrive within 3-4 business days guaranteed when ordered before 1pm ET, Monday-Friday, excluding holidays.
Next Day Air: Rush Service via UPS Next Day Air Saver® will arrive by end of next day when ordered before 1pm ET, Monday-Friday, excluding holidays. The cost of UPS Next Day Air Saver delivery is calculated using UPS standard rates based on shipping address. Not available to PO boxes.
APO/FPO Destination Orders via US Postal Service: Please allow 10-14 Days for delivery depending on destination. The cost is $8.99 and is subject to additional charges depending on location.
Shipping Damage
Sign all delivery receipts as SUBJECT TO INSPECTION. Make sure you write "Subject to Inspection" on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100% certain there is no damage. If you sign for a delivery without marking it "Subject to Inspection", then any shipping damage will be your responsibility.
Inspect your packages IMMEDIATELY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, you should mark such damage on the delivery receipt. The driver must write down next to your signature, that the items are being accepted, but they are damaged. If your item was shipped via UPS, call them at 800-PICK-UPS to report a damaged item. (Give them the tracking number.) Email us the details at shipping@fragranceUP.com.
If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours in order for us to be responsible for the damage. If you contact us within 48 hours, we will file a claim with the shipping company and we will follow up with the carrier until resolved. If you do not contact us within 48 hours of receiving a damaged item, we cannot file the shipping claim. In such a case, we will do our best to help you but you will be responsible for filing the claim with the shipping company. The odds of getting credit from a freight carrier for concealed freight damage are not very good, so we encourage you to inspect your package thoroughly, right away so all problems are avoided. If you accept a package without putting down SUBJECT TO INSPECTION, we will do our best to help you but you will be responsible for filing the claim.
If you follow the above policies by writing "SUBJECT TO INSPECTION" on the receipt and by inspecting your items right away and by reporting damage within 48 hours via email, then we will take responsibility for the damage in transit. However, resolving the claim with the carrier may take from 30 to 90 days to resolve. Credit for the damaged item will be issued when the case is resolved with the carrier. To check on a damage claim or credit, please email us at shipping@fragranceUP.com
